Newly developed free software is available that allows wastewater professionals to generate an owner guide customized for an individual client's system. This USDA grant funded project, led by the University of Minnesota (UMN), has developed a tool available at the websiteH2OandM.com. On March 2 and March 31 online training sessions will teach professionals how to use this new tool with a live demonstration. The training will be held from 1-3 p.m. Central Time.
It works like online tax preparation software. Fill in specifications, and the software adjusts for the system and the user and generates the customized guide. It comes out as a PDF file that can be shared electronically with customers or printed for them. Stock pictures of a septic tank and other components are available for users, but professionals can enhance a guide with manufacturers' pictures or even pictures from a particular job.
H2OandM.com can be used for a system serving a one-family home or for a cluster system. Installers, designers, pumpers, county sanitarians, public health workers, and natural resources department staff will all find this software useful. It will help customers understand and maintain their systems, and it will build better customer relationships.